Hiajee FAQs — All your questions answered, right here

No. Each individual is only permitted one account on hiajee. Attempting to open multiple accounts from the same number or device may result in those accounts being suspended and any accumulated bonuses being forfeited.

On the login page, click "Forgot Password?" Enter your registered mobile number or email and you'll receive an OTP. Verify the OTP and you can set a new password — the whole process takes just 3 minutes.

KYC (Know Your Customer) is an identity verification process. You may be required to submit your national ID or passport details when increasing your withdrawal limit or cashing out a large win. This keeps your account secure and helps prevent fraud.

Yes, but you'll need to contact customer support to do so. After verifying your identity, the support team will update your number. For security reasons, this change cannot be made directly through the app.

hiajee accepts deposits via mobile banking, e-wallets, and bank cards. All methods are processed quickly. Mobile banking deposits are typically instant.

The minimum deposit is BDT 100 and the minimum withdrawal is BDT 200. Maximum limits depend on your account tier and verification status. Accounts with full KYC verification enjoy significantly higher withdrawal limits.

Withdrawals to mobile banking and e-wallets are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer due to the verification process.

hiajee does not charge any deposit fees. For withdrawals, the payment provider may apply their own transfer charges, which are generally very small. Confirm the exact charges before initiating a transaction.

Wait 30 minutes first. If the funds still haven't arrived, contact our customer support with a screenshot of the transaction or the transaction ID. The support team will investigate promptly and resolve the issue.

New members receive an attractive welcome bonus on their first deposit. Complete registration, make your first deposit, and the bonus will be added to your wallet automatically. The bonus amount depends on the current promotion.

Every bonus comes with a specific wagering requirement — for example, you may need to wager the bonus amount 20x or 30x before you can withdraw. Always read the terms and conditions carefully when claiming a bonus to avoid confusion later.

A fixed percentage of your daily losses is returned to your account the following morning. This cashback can be withdrawn directly or used to keep playing. The cashback rate depends on your loyalty tier.

Share your unique referral link with friends. When a friend successfully registers and makes their first deposit, both of you will receive a bonus. The more referrals you make, the more bonuses you earn.

hiajee offers slots, Live Casino (roulette, blackjack, baccarat), bingo, table games, virtual sports, and Sports Betting. Altogether, there are thousands of games to choose from.

All games on hiajee are sourced from licensed providers that use RNG (Random Number Generator) technology. Every game outcome is completely random and cannot be manipulated. Third-party auditors conduct regular reviews.

If you get disconnected, the game result is saved on the server. Once you reconnect, you can pick up exactly where you left off. No bets or winnings are lost.

Yes, hiajee offers live tables with Bengali-speaking dealers. English and other language dealers are also available. Enjoy the game in whichever language you prefer.

Yes. hiajee uses 256-bit SSL encryption — the same standard used in the banking sector. Your personal information and transaction details are fully encrypted. No data is sold or shared with third parties.

Go to "Security" under your account settings and enable Two-Factor Authentication. When logging in, you will need to enter both your password and the OTP sent to your mobile. Enabling this significantly increases your account's security.

Change your password immediately and notify customer support. The support team can temporarily suspend your account and investigate if needed. Never share your login credentials with anyone.

Absolutely. hiajee is committed to responsible gaming. You can set your own daily/weekly deposit limits, enable self-exclusion, and take a break whenever you need. To learn more, Responsible Gaming View page.

Download the hiajee app directly from our Download Page available for download. Separate versions are available for Android and iOS. Do not download from any source other than the official site.

On Android, enable "Unknown Sources" or "Install Unknown Apps" in your device settings before installing. On iOS, after downloading, go to Settings > General > VPN & Device Management to trust the app. If you still run into issues, contact our support team.

The app offers push notifications, biometric login, and app-exclusive bonuses, with faster load times and a smoother gaming experience. That said, the website is fully functional too — you can access everything directly from your browser.

Using an outdated version may cause certain features to stop working and can create security risks. You'll receive a notification in the app when a new update is available. For the best experience, always use the latest version.