Hiajee Terms and Conditions – A Complete Guide for Members

1 General Terms & Conditions

Hiajee is an online gaming platform offering casino games, bingo, Sports Betting, and other entertainment gaming options for players in Bangladesh. These Terms and Conditions constitute a legally binding agreement between hiajee and all of its members.

By accessing and using the hiajee platform, you confirm that you are legally eligible to enter into this agreement. These Terms and Conditions are governed by the applicable laws of Bangladesh.

• These Terms and Conditions apply to all services, games, and promotions.
• hiajee reserves the right to amend these Terms and Conditions at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• Terms and Conditions are available in both English and Bangla; in the event of any conflict, the Bangla version shall prevail.

2 Account Registration & Eligibility

Opening an account with hiajee requires meeting certain basic eligibility criteria. We reserve the right to verify each member's identity and have full authority to close any account registered with false information.

• You must be at least 18 years old to register.
• Each person is allowed to open one account only.
• You are required to provide accurate and truthful personal information during registration.
• Accounts may not be transferred or sold to third parties.
• A copy of your national ID or passport may be requested for KYC verification.
• Your email address and mobile number must be active and registered in your own name.

3 Deposit & Payment Policy

Deposits on hiajee can be made via mobile banking, electronic wallets, and bank transfer. All transactions are processed through secure, encrypted channels. The following conditions apply to all deposits.

• Deposits must be made from a payment method registered in your own name.
• Deposits from third-party accounts are not accepted.
• The minimum deposit amount may vary depending on the selected payment method.
• Deposits are generally credited to your account instantly.
• If a deposit is delayed, please contact the support team.

4 Withdrawal Policy

Withdrawing from hiajee is straightforward and secure. Before processing any withdrawal request, we verify your identity and confirm that all bonus-related requirements have been met. The following rules apply to all withdrawals.

• Withdrawals are only permitted from verified accounts.
• Withdrawal requests are processed within 12–24 business hours.
• The minimum withdrawal amount is BDT 500.
• Withdrawals may only be made to the same payment method used for the deposit.
• Large withdrawal amounts may require additional verification.
• hiajee does not charge any fees on withdrawals.

5 Bonus & Promotion Terms

Hiajee regularly offers attractive bonuses and promotions. Each bonus comes with specific terms that must be met. Please read the terms of any bonus carefully before claiming it.

• Each bonus comes with wagering requirements; withdrawals are not permitted until these requirements are met.
• Bonuses must be used before they expire.
• The same bonus cannot be claimed more than once.
• Bonus balance is displayed separately from your cash balance.
• hiajee reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.

6 Gaming Rules

All games on hiajee are powered by third-party certified RNG (Random Number Generator) technology. Game outcomes are entirely random and never predetermined. The following rules must be observed while playing.

• The use of bots, automation software, or any artificial assistance is strictly prohibited.
• Any attempt to manipulate game outcomes is grounds for an immediate ban.
• If a game is interrupted due to a technical issue, the state prior to the disruption will be restored.
• In Live Casino, the dealer's decision is final.
• In the event of a dispute regarding game rules, hiajee's decision shall be considered final.

7 Responsible Gaming

Hiajee believes gaming should be a form of entertainment, not an addiction. We are committed to helping our members build healthy gaming habits. All responsible gaming tools on our platform are always available free of charge.

• Deposit Limits: Set daily, weekly, or monthly limits.
• Cooling-Off Period: Take a break of 24 hours to 30 days.
• Self-Exclusion: Temporarily or permanently disable your account.
• Session Limit: Set a time limit for continuous gameplay.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming Read the page or contact our support team.

8 Account Closure & Termination

Hiajee reserves the right to temporarily or permanently suspend any account without prior notice under certain circumstances. Equally, members may request the closure of their own account at any time.

• Any violation of the terms will result in immediate account suspension.
• If fraud or cheating is found, the account and all balances will be forfeited.
• If an account is closed at the member's request, any valid balance will be refunded.
• An inactivity fee may apply to accounts that have been dormant for an extended period.

9 Privacy & Data Protection

Protecting your personal information is our top priority. hiajee never sells your data to third parties. For full details on how your information is used, please see our Privacy Policy Read.

• All personal data is protected with 256-bit SSL encryption.
• Your information is used solely for service delivery and verification purposes.
• Information may be disclosed to authorities when required by law.

10 Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We always strive for a fair and prompt resolution.

• Please submit complaints first via live chat or email.
• An initial response will be provided within 48 business hours.
• Complex disputes will be resolved within 7 business days where possible.
• hiajee's decision is final in any dispute relating to game outcomes.

11 Changes & Amendments

Hiajee reserves the right to update these Terms and Conditions, in part or in full, at any time. Members will be notified of significant changes via email or platform notification.

• The effective date of any updated terms will be clearly stated.
• Continued use of the platform following any changes constitutes acceptance of the revised terms.
• Archived copies of previous terms are available upon request.
• If you object to any updated terms, you may request to close your account.