Important: Responsible gaming is not just a policy — it is central to how hiajee operates. We are committed to the well-being and financial safety of every player.
1 What is Responsible Gaming?
Responsible gaming means making informed choices with a clear understanding of the risks involved. It's an approach where players know their financial limits, manage their playing time, and maintain a healthy balance between entertainment and risk.
Responsible gaming at hiajee means, first and foremost, that the player stays in control. You decide how much you play, when you play, and when you stop. We simply provide the tools and a safe environment.
- Gaming is Entertainment, Not an Investment
- Play Within Your Means
- Stay in control of both your time and money
- Identify the problem and seek help
2 Set limits and stay in control
The first step is clearly defining your own limits. At hiajee, you can set multiple levels of limits tailored to your playing style and budget.
Daily Deposit Limit
Set the maximum amount you can deposit per day. A 24-hour waiting period applies before this limit can be increased.
Weekly or monthly limits
Set weekly or monthly limits for long-term play. This protects you from losing large sums of money.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once that amount is reached, play stops automatically.
Time Limits
Set a daily or weekly limit on how long you play. When your time is up, your session ends automatically.
You can lower your limits at any time, but increasing them requires a waiting period before the new limit takes effect.
3 Recognizing the Signs of Gaming Addiction
Understanding gaming addiction matters for everyone. If you notice these signs in yourself or someone close to you, it may be time to seek professional help.
Escalating Time and Money
Needing to spend increasing amounts of time and money to achieve the same level of excitement.
Anxiety When Not Playing
Feeling restless, irritable, or distressed when unable to play.
Losing Track of Gaming
Being unable to control playing time or stick to intended goals.
Impact on relationships
Gaming causing conflict with family, friends, or work.
Financial Difficulties
Continuing to play or taking on debt in an attempt to recover lost money.
Mental Health Impact
Experiencing depression, anxiety, or other mental health issues.
4 Self-exclusion and account management
If you feel your gaming is getting out of control, use hiajee's self-exclusion program. It's a powerful tool that helps you regain control.
Self-exclusion options:
Temporary Suspension – Close your account for 1 to 7 days. You will not be able to play or make any transactions during this period.
Long-Term Self-Exclusion – Close your account for 1 month to 1 year. You will not regain access until this period has ended.
Permanent closure – Permanently close your account and delete all your data. This is a final decision.
Flexible limit adjustments – Instantly reduce your deposit limit to zero and restrict access to gameplay.
Once self-exclusion is activated, any request to reopen your account will not be granted before the set period ends. Please make sure this is your genuine choice.
5 Family Protection and Parental Controls
If you are an adult member of a household, talk openly about your online gaming. hiajee is designed exclusively for users aged 18+ and protecting minors is our highest priority.
- Talk regularly with your family about responsible gaming
- Monitor children's online gaming activity and set limits
- Use parental control tools on your computer or device
- If you or a family member notice signs of addiction, seek help immediately
6 Support resources and crisis assistance
Gaming addiction is a real condition, but it is treatable. If you or someone close to you feels they need help, the following organizations can provide support.
National Crisis Helpline
Contact Bangladesh's national mental health helpline for free confidential support.
Professional Counselors
Consult with licensed mental health professionals online.
Support groups
Connect with others recovering from gaming addiction and share your experiences.
Educational materials
Free resources and guides on addiction, recovery, and healthy living.
You are not alone. Thousands of people have successfully recovered from gaming addiction. Seeking help is a sign of strength, not weakness.
7 hiajee's Responsible Gaming Commitment
Responsible gaming is not just for players — it is the cornerstone of hiajee's business principles. Here is what we are committed to: